Platform Features

Everything you need to automate business voice

Audovo gives you full control over your inbound and outbound calls, IVR menus, and agent schedules — without legacy telecom complexity.

How It Works

Up and running in three steps

01

Configure your call flow

Set up your IVR menus, routing rules, business hours, and voicemail destinations — all from one dashboard, no code required.

02

Start routing calls intelligently

Calls hit your number and immediately follow the rules you set — right person, right department, right time of day, every time.

03

Monitor, improve, repeat

Track call volumes, response rates, and missed calls in real time. Adjust routing with a click — no downtime, no re-deployment.

Call Routing
Smart IVR
Voicemail to Email
SMS Messaging
Conference Calls
WebRTC Softphone
Call Analytics
Number Provisioning
Branded Greetings
On-Call Scheduling
Role Permissions
Platform Capabilities

The Core Engine Features

Call Routing Engine

Automatically direct calls based on schedule, department, or priority to minimize response delays.

Live Conference Controls

Mute, record, hold, or remove participants with a clean, modern UI — all in real time.

Smart Scheduling

Link your on-call schedules and automate rollovers if someone doesn’t pick up.

Custom IVR Menus

Build phone menus with drag-and-drop simplicity — press 1 for support, 2 for sales, etc.

Voicemail to Email

Capture missed calls and instantly forward them as audio + transcript to your inbox.

Realtime Call Monitoring

Track call attempts, failures, and durations to keep your team accountable.

User & Permission Controls

Assign roles, limit access, and restrict call control features to specific users.

Branded Call Experiences

Customize greetings, hold music, and more — branded to your company’s voice.

99.9% Uptime SLA
<2s Avg. call pickup
8+ Routing rule types
IVR menus with unlimited depth
Business hours & after-hours rules built in
Voicemail delivered to your inbox instantly
Missed-call auto-text (Business plan)
Call logs with full duration & status
Role-based permissions for your team
Powered by Twilio — enterprise infrastructure
Our Vision

“Reliable, programmable business voice — accessible to every small business, without legacy telecom complexity or per-seat overhead.”