A Cleaner Phone System
for Property Managers
Route leasing, billing, maintenance, and after-hours calls without dumping every tenant, vendor, and prospect into the same voicemail box.
The property management phone problem
When every call type hits the same number, things get chaotic fast.
Maintenance calls interrupt leasing conversations
After-hours calls go to whoever picks up first — or no one
Emergency and non-emergency calls get treated the same
Residents call the wrong person and get bounced around
Voicemails pile up in one inbox nobody fully manages
Missed calls from prospects cost you signed leases
What this does for your operation
Organize calls by department so nothing falls through the cracks
Reduce interruptions to your leasing team during office hours
Route after-hours emergencies to on-call staff without exposing personal numbers
Track every missed call so no prospect goes uncontacted
Give each department its own voicemail box with dedicated email delivery
Sound larger and more organized than a one-person operation
Audovo is not a replacement for property management software like AppFolio, Buildium, or Propertyware. It’s the phone layer — the part that routes, tracks, and organizes calls before they reach your team or your software.
Works for property operations of all sizes
Common questions from property managers
Can I have separate voicemail for maintenance vs. leasing?
Yes. You can route each IVR selection to a different voicemail box and have messages delivered to different email addresses so the right person sees them immediately.
What happens when someone calls about an emergency after hours?
You can configure after-hours routing so emergency calls (e.g., Press 5) ring an on-call cell number directly, while routine calls go to voicemail. Your team’s personal numbers stay private.
Can I give individual agents their own extensions?
Basic routing per team member is supported. More complex extension systems can be discussed during setup — just describe your situation in the form.
Do residents call the same number they always have?
Yes. You can use your existing number via porting or set up a new one. The menu activates when someone calls — residents and tenants don’t need to learn anything new.
Will this work for multiple properties?
Yes. Each property or location can have its own phone number and menu if needed, so callers always reach the right building’s team.
You might also find helpful:
Get your property management call flow plan
Describe your properties and how calls currently come in. We’ll put together a routing plan that fits your operation.
Get Your Free Audovo Setup Plan
Tell us how your business handles calls today. We'll send back a simple recommended phone menu and routing plan — by email, no pressure to schedule anything.
Request Received!
Thanks for reaching out. We'll review your call-flow notes and send a recommended setup plan by email — usually within a business day.
See what happens next