Fail-safe options ensure you never drop a client. If an agent does not pick up a call, Audovo redirects to fallback systems.
Step 1: Setup Ring Timeouts
Set a ring timeout (e.g. 20 seconds) for your agents. If they do not answer within this limit, the system evaluates the fallback rule.
Step 2: Choose Fallback Action
Redirect the call to a secondary mobile number, a backup ring group, or Audovo voicemail. If voicemail is selected, you can receive the transcribed recording via email automatically.