Sharing support duties prevents agent fatigue. Audovo's schedule rotators handle shift changes automatically.
Step 1: Define Shift Members
Go to Schedules > On-Call Rotations. Add the team members who will rotate support coverage.
Step 2: Choose Rotation Interval
Choose the swap interval: daily, weekly, or custom hours. Set the handover time (e.g., Monday morning at 8:00 AM). Audovo will route calls to the active agent automatically based on the schedule calendar.